As companies take a more consolidated approach to their networking and communications solutions, they also need to consider up-and-coming tech trends as they move into 2018. While businesses can’t always predict how new technology will change their communications platforms, they can anticipate how communications systems will evolve based on outlying technology that will cross paths with VoIP to transform its very capabilities.
What’s All The VoIP About?
As organizations plan for growth and change, a number of technology trends will be on their agendas. The question is about how these trends might affect their small business or enterprise VoIP performance of the future.
1. The Transition From 4G to 5G
As mobile networks migrate from 4G to 5G digital cellular technology early next year to accommodate grander mobile computing, the expectations are huge. While 5G is not yet completely defined, it is expected to offer even higher speeds, better capacity, and low latency, and connect with multi-faceted devices; i.e., the Internet of Things (IoT). Leaders recognize the impact 5G may have on data transfers, app-ready VoIP, 4K+ video conferencing, and overall business productivity. 5G will make it possible for companies to attract customers and enrich their experiences like never before.
2. Heightened VoIP Mobility
As the global population transitions to mobile computing for every facet of their personal and business activity, providers recognize the added pressure on their networks and the importance in preparing for heightened VoIP mobility services. Providers must come together with compatibility in VoIP mobility solutions. Companies as well are seeking single-service providers for their IT infrastructure including VoIP hosting.
3. Integration With CRM
As companies continue to rely on VoIP for customer relationship management (CRM) data and communication for analyzing their audiences, technology is driving increased capabilities with less effort. Cloud-based VoIP applications are expected to fill this gap using application programming interfaces (APIs), or software routines and protocols, to integrate CRM and VoIP services for added efficiencies.
4. Integration With IoT
Given the millions, soon billions, of things connected to the Internet, VoIP is and will continue to be an integral part of connectivity capabilities. Even now, you can program your thermostat remotely through the use of the Internet and your mobile device. VoIP phones will be a significant automation component as the IoT expands to monumental levels. Imagine the possibilities.
5. VoIP System Monitoring
Cybersecurity is an ongoing and continually trending number one concern receiving a lot of attention by companies and providers alike. With extreme diligence and the proper security measures and system monitoring tools, cybersecurity is potentially manageable. It is still very much on the minds of company leaders across the board.
Voice over IP (VoIP) is now a more serious option for business entities with its proven record for increased reliability, clear voice, added bandwidth, and exceptional call quality. There is little doubt about its success today, but what about preparing for tomorrow’s VoIP technology.
Preparing for Tomorrow’s VoIP Technology
While we cannot predict the future of VoIP as technology rapidly evolves, what we know today is that VoIP is globally significant for some extremely high-use activities by consumers and enterprises alike. Tomorrow’s VoIP is crucial to accommodate many of 2017’s billion users for:
- Mobile Technology. The migration to mobile on nearly every level, from business communications to online purchasing, and remote office scenarios. It’s not slowing down anytime soon.
- On-Demand Mobile Calling. Mobile opportunities such as Google AdWords “click-to-call” feature and marketing campaigns that prompt consumers to call on the fly. Consumers continue to demand responsive customer services in digital experiences for every industry, from business to travel.
- The popularity of Voice Among Apps. As ultra-modern devices such as smartphones and watches rapidly infiltrate the market and consumers react, VoIP and web real-time communication (WebRTC) is ever popular for remote video conferencing, file transfer, chat, and desktop sharing, to name a few.
While VoIP’s feature set is attractive, perhaps the most important fact is that you want to prepare your enterprise for next-generation technology. Whether you are transitioning to two-way wireless services or multi-instance wireless services, it is a customer-forward step in an extremely competitive market where you can’t afford to get too far behind.
The success of tomorrow’s VoIP is based on organizations’ decisions to integrate a modern telecom infrastructure that is easily transformed as new technology changes the communications landscape. Companies need to be ready for the technological advancements that will rise in months, not years.
If you’ve not yet benefitted from the rich underlying technology of VoIP, you may not see the need to make an enterprise-wide transition. Getting prepared for the future with exceptional data performance using a fiber-based system is significant for compatibility with tomorrow’s technology. The future of VoIP is not exactly in your control but preparing your VoIP foundation for the future certainly is.