REMOTE HELP DESK
In the world of IT, problems happen.
Computers crash, passwords are forgotten, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt and damaging halt. Because of this, it is important that you have a safety net in place when you need it most.
DataNet IT offers HD365 Remote Help Desk, a best-in-class help desk solution that already supports over 56,000 users with exceptional customer satisfaction ratings. Knowing that our U.S. based and certified technicians can quickly and efficiently resolve your complex technical problems will allow you to focus on your business mission.
Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. To help you stay ahead of the curve, we’ve adopted a proactive approach to network monitoring and IT maintenance.
Our technicians receive regular training, coaching, and quality review to continuously sharpen their skills They’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
For many businesses, IT support is little more than an afterthought – and it’s not until a problem prevents people from doing their jobs that everyone realizes proper tech support isn’t in place. DataNet IT's Help Desk is designed for one thing only – to provide best-in-class service and support to our customers, so the right help is just a phone call away.
You can contact HelpDesk365 technicians via phone, email or even web-based chat. Your employees can quickly get the help they need.
Features and Benefits of Remote Help Desk
Full problem resolution and expert customer service
Proactive care and maintenance
Fast access and certainty of getting support when you need it
How does it work?
We will handle all the details and guide you and your staff through the initial setup. The seamless transition of your help desk will be without any disruption in your customer service. Then, whenever you need help, your employees can simply pick up the phone to contact our help desk call center, send us an email, or start a web-based chat with our IT help desk technicians.
Your request is immediately directed to a specialist, and your problem begins to dissolve. While our technician is working to resolve the issue, our online help desk ticket tracking software is documenting every aspect of the event for future reference.
What Are the Advantages of Outsourcing Help Desk Services?
Most business owners have become keenly aware of the advantages of outsourcing help desk services. Why is outsourcing gaining so much favor and enthusiasm? The most frequent answer “cost,” but expenses come in many forms, so let’s dig a little deeper.
Yes, the savings are significant if you are not paying for employee salaries, benefits, and taxes. Also consider the additional overhead expenses such as office space, desktop equipment, and help desk ticket management software.
Inefficiency can be very costly
Outsourcing your help desk to a service provider gives you access to qualified staff that is already trained, experienced, and certified. With the collective experience of an entire team of professionals, just imagine the speedy resolutions to your issues!
Can your business afford to purchase the newest technology and hardware?
As technology becomes obsolete at such a rapid pace, the only way to remain razor sharp is to keep up with the latest products and updates. It’s not only challenging to have an employee to keep up with all the changes, the cost to remain competitive can become difficult.
Transitioning to the latest technology or just implementing updates can be time-consuming for your employees. Compatibility issues need to be worked out seamlessly to prevent disruptions to your business, and most IT employees are not experts “across the board.” DataNet IT can supply the right technical person to resolve problems to keep everything running smoothly.
Are you focusing on your business as diligently as your competitors?
While technical issues are a major concern for any business, you can bet your competitors are fully focused on developing their products and attracting customers – not being distracted by support/help desk issues.
Larger companies have the advantage of being able to afford in-house support services, but outsourcing offers affordable support services to small business owners – leveling the field, by providing the expertise and technology.
Why waste your time, and the time of your employees trying to figure out why something isn’t working the way it should? Outsourcing allows you to do what you do best while our professionals are resolving your technical issues.
Security and Compliance
Security breaches have become far too common, and without a team that is familiar with black hat tactics, your entire system is at risk. It is essential to minimize the risks associated with protecting the personal information of your customers. We can handle system updates and provide the needed security.
In order to be successful, a professional IT provider must remain current with the best practices of the industry due to dealing with multiple clients in a variety of industries. It is just one less thing for you to worry about.
Still on the fence about outsourcing?
Making the decision to outsource your help desk may seem daunting, but understanding the advantages and knowing what to expect will remove any doubts you may still have about taking this strategic step toward escalating your business. From the moment you decide to make you move, we will be here providing your safety net.
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