Early on in the history of Voice over Internet Protocol technology, designers and businesses had high hopes for the potential of these systems to revolutionize communication. VoIP promised to do away with systems that relied on hardware that would quickly become obsolete. However, VoIP technology continued to be plagued by a variety of problems that caused it to fall short of its early promise.
A big part of the problem was that internet connections simply weren’t enough to offer reliability and handle high volume demands.
Even the latest VoIP solutions from some companies don’t offer the level of performance needed to operate in today’s competitive and global workplace. Clear communication is an essential part of a collaboration, especially when businesses are reaching well beyond the confines of their office to partner with collaborators around the world. A dropped call can not only cause delays and frustrations, it can also reflect poorly on the company.
Bigleaf has taken VoIP performance and reliability one step further by optimizing internet performance with SD-WAN technology. By providing a single IP address across multiple ISP’s, they are able to keep calls intact even when there is a problem with the internet. Real-time applications will continually run because the system will move VoIP traffic to a healthy connection outside the firewall for a failsafe backup that provides unbeatable performance.
Bigleaf’s SD-WAN architecture can host unique solutions to manage connection traffic that can cause reduced VoIP reliability. The company’s system routes calls over the cleanest ISP connection at any given time for optimal performance. Instead of manually patching problems, Bigleaf uses the cloud to offer redundant gateway clusters, which provides an automatic load that effectively addresses bottlenecks and reroutes all traffic for customers with multiple connections in the case of an internet failure. Data will always travel the quickest route possible even when traffic is at its peak for the fastest uptime on the market.
With Bigleaf’s SD-WAN technology, customers can use the cloud to manage their VoIP and enjoy the best in internet calling. Businesses can feel confident that Bigleaf already has a solution in place for challenges they may face. This cutting-edge technology is allowing users to gain a competitive edge with fast uptimes and reliable calls that allow businesses to keep pace with today’s increasingly competitive markets.
As more businesses rely on customer relationship management (CRM) platforms to track critical leads and customer activity, the capability for Voice over IP integration from your provider is a must-have. As more businesses rely on customer relationship management (CRM) platforms to track critical leads and customer activity, the capability for Voice over IP integration from your provider is a must-have. This integration creates a data exchange in which information is seamlessly collected and real-time analytics are available on demand to the organization. This sophistication is critical for companies in a competitive marketplace and no longer optional for leaders planning to succeed.
When you have compatibility between your current Voice over IP system and leading CRMs such as Zendesk and Salesforce, you have a solution to critical data and real-time analytics to support positive marketing efforts and increased overall sales.
A reliable cloud-based phone system and CRM integration among leading providers prove out in a number of valid benefits for new small to midsize business entities.
Organizations can predict their customers’ needs on demand. With a successful CRM/VoIP integration, you can generate caller profiles while a conversation is taking place. The customer receives an extreme user experience (UX) while you retrieve valuable customer data that can continually improve relationships and develop into long-term rapport.
With the right data about your leads such as website traffic, product interests, purchasing history, support call detail, and more, you are able to offer a custom, personal solution to meet ongoing customer needs. This, in turn, creates customer loyalty and satisfaction.
When you have the customer data you need at your fingertips because of high-end Voice over IP and CRM integration, you offer your audience the user experiences they expect in today’s market.
Small and mid-size company marketing groups rely on CRM data to study their customers’ behaviors and create relevant marketing personas to blend with winning campaign strategies. With the right reporting, you can begin to attract leads and transform them into customers. The only way to do it is through zero-gap analytics in which the migration from marketing to sales is a given. Conversion is certain and revenues are bound to increase.
When Voice over IP call data is highly accessible, there is little margin for error in a marketing campaign that is specifically designed to reach your audience. Not only that, you have the ability to understand what is effective and how your customers respond to their experiences with your company. With zero-gap analytics, you take the guesswork out of customer satisfaction and capitalize on the opportunity to make improvements as you need them.
With informative call data in real time, you depend on customer communications that open new doors for attracting leads and converting them. Gone are the days of manual notetaking and parsing through mega spreadsheet records. Your Voice over IP and CRM integration produces live call logs including every detail of your call, and a reliable provider solution will allow you to record conversations and store valid information within your customer database for future filtering. You have on-demand access to the data you need to be successful in your marketing and sales efforts. When you require valuable call data for your decision-making, an effective integration will give you specific media information, useful time stamps, repeated customer purchasing patterns, and more.
A robust cloud-based VoIP phone and CRM integration offer automated efficiencies, unlike anything we’ve used in previous decades. Capturing and tapping viable data is automated and streamlined in a minimal touchpoint model that increases productivity, improves user experiences, and saves time that can be carefully used for other key marketing tasks. Access certain types of data when you need it, and tweak it to expose the specific relevant details you require with little to no margin for error.
Leaders have an internal edge when the right integration tools are used for obtaining in-house user metrics. Forecasting, staffing, work distribution, and overall company improvements are an integral part of the day due to current VoIP and CRM integration technology. Making optimized decisions based on factual, relevant data leads to lower-stress leadership roles and greater internal productivity.
Finding Success in a Voice over IP and CRM Integration
Success in Voice over IP and CRM integration solutions is often achieved by the diverse opportunities available from your phone provider. When you work with high-end companies that depend on leading Voice over IP and CRM platforms, compatibility issues are minimal and implementation is simple. The Mitel MiVoice Office 250 Solution offers the perfect blend of communication and collaboration technology to drive efficiencies and keep costs at a minimum. MiVoice Office 250 is a flexible digital IP system that integrates with 16 leading CRMs to benefit small to mid-sized businesses:
|Microsoft Dynamics NAV||Microsoft Internet Explorer|
|Microsoft Outlook (XP-2016)||NetSuite|
|NetSuite CRM+ 2014.1||Office 365|
|Sugar CRM||Swiftpage (Sage) Act!|
|Swiftpage (Sage) SalesLogix||Tigerpaw|
Award-winning communications solutions are one of the best ways to ensure synchronization between your customers and your critical data. Whether you are a startup business or a small enterprise ready for a system upgrade, a compatible Voice over IP and CRM alternative is essential. Not only that, a versatile phone provider will offer integration solutions with other CRMs not listed here.
The Mitel difference is based on “a better, simpler way to interact.” When you find the right Voice over IP solutions to accommodate your specific business needs along with a well-known provider who is proven in the field, your decision for essential Voice over IP and CRM integration gets easier. Extreme UX, zero-gap analysis, call data in real time, automated efficiencies, and improved leadership tools should be at the top of your priority list in order for your business to be a success in the years to come as technology evolves. Take a look at MiVoice Office 250 before you make the choice in a high-end Voice over IP system. Does your phone system integrate with your CRM? Mitel Phone Manager may be the solution you are looking for.
As the number of Voice over Internet Protocol (VoIP) users moves into the one-billion range this year, there is little question as to VoIP as a continuing telecom solution to align with tomorrow’s technology. As companies take a more consolidated approach to their networking and communications solutions, they also need to consider up-and-coming tech trends as they move into 2019.
What’s All The VoIP About?
As organizations plan for growth and change, a number of technology trends will be on their agendas. The question is about how these trends might affect their small business or enterprise VoIP performance of the future.
1. The Transition From 4G to 5G
As mobile networks migrate from 4G to 5G digital cellular technology early next year to accommodate grander mobile computing, the expectations are huge. While 5G is not yet completely defined, it is expected to offer even higher speeds, better capacity, and low latency, and connect with multi-faceted devices; i.e., the Internet of Things (IoT). Leaders recognize the impact 5G may have on data transfers, app-ready VoIP, 4K+ video conferencing, and overall business productivity. 5G will make it possible for companies to attract customers and enrich their experiences like never before.
2. Heightened VoIP Mobility
As the global population transitions to mobile computing for every facet of their personal and business activity, providers recognize the added pressure on their networks and the importance in preparing for heightened VoIP mobility services. Providers must come together with compatibility in VoIP mobility solutions. Companies as well are seeking single-service providers for their IT infrastructure including VoIP hosting.
3. Integration With CRM
As companies continue to rely on VoIP for customer relationship management (CRM) data and communication for analyzing their audiences, technology is driving increased capabilities with less effort. Cloud-based VoIP applications are expected to fill this gap using application programming interfaces (APIs), or software routines and protocols, to integrate CRM and VoIP services for added efficiencies.
4. Integration With IoT
Given the millions, soon billions, of things connected to the Internet, VoIP is and will continue to be an integral part of connectivity capabilities. Even now, you can program your thermostat remotely through the use of the Internet and your mobile device. VoIP phones will be a significant automation component as the IoT expands to monumental levels. Imagine the possibilities.
5. VoIP System Monitoring
Cybersecurity is an ongoing and continually trending number one concern receiving a lot of attention by companies and providers alike. With extreme diligence and the proper security measures and system monitoring tools, cybersecurity is potentially manageable. It is still very much on the minds of company leaders across the board.
Voice over IP (VoIP) is now a more serious option for business entities with its proven record for increased reliability, clear voice, added bandwidth, and exceptional call quality. There is little doubt about its success today, but what about preparing for tomorrow’s VoIP technology.
Preparing for Tomorrow’s VoIP Technology
While we cannot predict the future of VoIP as technology rapidly evolves, what we know today is that VoIP is globally significant for some extremely high-use activities by consumers and enterprises alike. Tomorrow’s VoIP is crucial to accommodate many of 2017’s billion users for:
While VoIP’s feature set is attractive, perhaps the most important fact is that you want to prepare your enterprise for next-generation technology. Whether you are transitioning to two-way wireless services or multi-instance wireless services, it is a customer-forward step in an extremely competitive market where you can’t afford to get too far behind.
The success of tomorrow’s VoIP is based on organizations’ decisions to integrate a modern telecom infrastructure that is easily transformed as new technology changes the communications landscape. Companies need to be ready for the technological advancements that will rise in months, not years.
If you’ve not yet benefitted from the rich underlying technology of VoIP, you may not see the need to make an enterprise-wide transition. Getting prepared for the future with exceptional data performance using a fiber-based system is significant for compatibility with tomorrow’s technology. The future of VoIP is not exactly in your control but preparing your VoIP foundation for the future certainly is.